Rules for Taking Winnings Out
Withdrawals go back to the same bKash, Nagad or Rocket wallet you used for your last deposit. We verify your account name matches the wallet holder name; first-time withdrawals may require a photo ID check. Minimum withdrawal amounts are shown in the cashier; processing time depends on verification queue length and typically completes within a few hours to one business day.
- Wallet matching — Your withdrawal wallet must match your deposit wallet. We lock this on your first successful deposit; changing wallets later requires support approval and a fresh verification step with ID upload.
- Verification steps — First withdrawals trigger a name-match check between your account and your wallet. If they differ, upload a clear photo of your national ID or passport showing your name and photo; support clears most checks within two hours.
- Withdrawal caps — Daily and monthly withdrawal limits are set per account tier. Standard accounts start with a moderate daily cap; VIP tiers unlock higher limits. Check your current tier and cap in the account settings page.
- Bonus playthrough — Balances tied to active bonuses cannot be withdrawn until you meet the playthrough requirement shown on the promo board. Once cleared, the bonus converts to real balance and becomes eligible for withdrawal.